Onlne Mbl Banking Manager II
Company Name:
Citizens Financial Group
Position Type:
Full-time
As Digital Banking Product Manager youEUR(TM)ll help support the next generation of online and mobile banking
services
for millions of consumers like you. YouEUR(TM)ll be
responsible
for supporting the strategy and product set while maintaining the outstanding customer experience that garnered Citizens Bank the 2012 and 2013 award for EURoeHighest Rated Smartphone AppEUR based on average consumer rating by Javelin Strategy & Research.
This critical role will assist in the development of the multi-year online and mobile strategy, implementation of emerging banking capabilities. YouEUR(TM)ll partner with Online & Mobile banking product managers, subject matter experts, contact center colleagues, user experience/design teams, analytics teams, and technical resources to implement and manage the digital strategy.
Research and analyze the Online & Mobile industry, with a focus on emerging technologies, to determine key trends that will inform future product features
Provides insights into innovation and competition trends through an extensive industry network of direct personal relationships
Adept at synthesizing a variety of technologies and capabilities into high quality and easy to use mobile products that users love
Lead the evolution and approval of the long term vision for the online channels of all regions, segments and product families, and making decision on strategic investments
Lead major mobile/online customer programs, and experience with significant platform/product redesign definitions and launches
Manage Online & Mobile Banking Product Teams, ensuring team is delivering against project goals, penetration, activation and enrollment goals
Create detailed business and functional requirements in collaboration with cross functional business teams
Qualifications
BS/BA in business, technology or equivalent experience
5-10 years Mobile and/or emerging technology product management experience for multi-channel financial institution or service company
Proven ability to support and influence cross-functional teams
Solid comfort level with Mobile, Web, device and payment technologies and ecosystems
Ability to communicate effectively and persuasively with executive level staff in person and in writing
Command of competitive landscape
Significant command of Online and Mobile metrics
Ability to innovate and transform an industry by applying best practices from within banking industry, plus outside industries
Passion for providing outstanding digital customer experiences and customer service
Desire to work in a fast paced environment where new capabilities and new ways of thinking are emerging on a daily basis
Focus on Client Experience
Ability to build and maintain Internal and External Partnerships with the ability to influence decisions
Apply test and learn principles to rapidly iterate ideas
Demonstrated creative problem solving
Apple Human Interface Guidelines, Android Design Guidelines, Agile/SCRUM development methodology and customer experience management tools such as Tealeaf, Webtrends, Gomez/Keynote and Opinion Lab skills preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Company Description:
In 1828, RBS Citizens Financial Group got its start as a small
community
bank called the High Street Bank in Providence,
rhode island
.
RBS Citizens Financial Group, Inc. is a $120 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, over 3,500 ATMs and more than 18,000 colleagues. It operates a branch network in 12 states and has non-branch retail and commercial offices in more than 30 states.
At RBS Citizens Financial Group, we foster an engaged workforce where colleagues of all levels, cultures, and backgrounds interact freely and experience personal and professional growth. We are committed to the prosperity of our Customers, Communities, and our Colleagues. And, we believe that when our colleagues and customers succeed, we all succeed. That's why creating a Good Workplace is not just Good Banking, it's Good Business.Estimated Salary: $20 to $28 per hour based on qualifications.
Citizens Financial Group
Position Type:
Full-time
As Digital Banking Product Manager youEUR(TM)ll help support the next generation of online and mobile banking
services
for millions of consumers like you. YouEUR(TM)ll be
responsible
for supporting the strategy and product set while maintaining the outstanding customer experience that garnered Citizens Bank the 2012 and 2013 award for EURoeHighest Rated Smartphone AppEUR based on average consumer rating by Javelin Strategy & Research.
This critical role will assist in the development of the multi-year online and mobile strategy, implementation of emerging banking capabilities. YouEUR(TM)ll partner with Online & Mobile banking product managers, subject matter experts, contact center colleagues, user experience/design teams, analytics teams, and technical resources to implement and manage the digital strategy.
Research and analyze the Online & Mobile industry, with a focus on emerging technologies, to determine key trends that will inform future product features
Provides insights into innovation and competition trends through an extensive industry network of direct personal relationships
Adept at synthesizing a variety of technologies and capabilities into high quality and easy to use mobile products that users love
Lead the evolution and approval of the long term vision for the online channels of all regions, segments and product families, and making decision on strategic investments
Lead major mobile/online customer programs, and experience with significant platform/product redesign definitions and launches
Manage Online & Mobile Banking Product Teams, ensuring team is delivering against project goals, penetration, activation and enrollment goals
Create detailed business and functional requirements in collaboration with cross functional business teams
Qualifications
BS/BA in business, technology or equivalent experience
5-10 years Mobile and/or emerging technology product management experience for multi-channel financial institution or service company
Proven ability to support and influence cross-functional teams
Solid comfort level with Mobile, Web, device and payment technologies and ecosystems
Ability to communicate effectively and persuasively with executive level staff in person and in writing
Command of competitive landscape
Significant command of Online and Mobile metrics
Ability to innovate and transform an industry by applying best practices from within banking industry, plus outside industries
Passion for providing outstanding digital customer experiences and customer service
Desire to work in a fast paced environment where new capabilities and new ways of thinking are emerging on a daily basis
Focus on Client Experience
Ability to build and maintain Internal and External Partnerships with the ability to influence decisions
Apply test and learn principles to rapidly iterate ideas
Demonstrated creative problem solving
Apple Human Interface Guidelines, Android Design Guidelines, Agile/SCRUM development methodology and customer experience management tools such as Tealeaf, Webtrends, Gomez/Keynote and Opinion Lab skills preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Company Description:
In 1828, RBS Citizens Financial Group got its start as a small
community
bank called the High Street Bank in Providence,
rhode island
.
RBS Citizens Financial Group, Inc. is a $120 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, over 3,500 ATMs and more than 18,000 colleagues. It operates a branch network in 12 states and has non-branch retail and commercial offices in more than 30 states.
At RBS Citizens Financial Group, we foster an engaged workforce where colleagues of all levels, cultures, and backgrounds interact freely and experience personal and professional growth. We are committed to the prosperity of our Customers, Communities, and our Colleagues. And, we believe that when our colleagues and customers succeed, we all succeed. That's why creating a Good Workplace is not just Good Banking, it's Good Business.Estimated Salary: $20 to $28 per hour based on qualifications.
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