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Sales/Marketing Spec

Company Name:
Citizens Financial Group
Position Type:
Full-time
Emphasis on outbound calling is the primary responsibility (75%+) of this position for generating new consumer deposit and loan accounts
Will also take part in retention calling efforts, problem resolution, and other efforts related to the Top Customer and Gold Account programs
Performance will be measured on minimum number of leads dialed/hour, minimum threshold of application dollars generated, and quality of service provided, among other success measurements
Will serve as a pilot candidate for new initiatives on the Gold and Top Customer team and provide feedback as needed or directed to assess new programs and initiatives
Will maintain knowledge of Citizens Bank products,
services
, and promotions, and proactively identify and retain ‚EURoeat risk‚EUR customers
This candidate will help train, mentor and coach new colleagues to this skill set as needed
This will encompass the roles of a mentor and buddy for side-by-side development of new colleagues to the sales skill set
Consistently deliver on Citizens Bank/Charter One Bank customer experience expectations
Review and follow all Compliance standards (i.e. accuracy of information, due diligence), Privacy guidelines, and approved scripting
Contribute to positive team work environment
¬
Qualifications
Allocate one‚EUR(TM)s own time efficiently
Handles multiple demands and competing priorities
Efficiently processes paperwork and automated forms
Accepts accountability to exceed sales goals
2 years+ of needs based, consultative sales experience
Skilled at building rapport, uncovering needs, differentiating features and benefits and overcoming customer objections
Demonstrates high level of listening skills
Speaks and writes clearly and expresses self well in groups and in one-to-one conversations
Articulates thoughts, ideas and solutions clearly
Shows ability to simplify complex issues
Delivers performance goals to meet and/exceed department standards
Produces at a high level independently, with little or no supervision required
Works well with others; fosters collaboration, respect and creativity among team members
Ability to be cross-trained on all inbound and outbound PhoneBank positions
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Hours and Work Schedule
Hours per Week:¬ ¬ 40
Work Schedule:¬ ¬ ¬ Tuesday-Thursday 11:30AM-8:00PM, Friday 10:30AM-7:00PM,¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ Saturday¬ 9:00AM-5:30PM
¬
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other¬ category protected by federal, state and/or local laws.
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Company Description:
In 1828, RBS Citizens Financial Group got its start as a small
community
bank called the High Street Bank in Providence,
rhode island
.
RBS Citizens Financial Group, Inc. is a $120 billion
commercial
bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, over 3,500 ATMs and more than 18,000 colleagues. It operates a branch network in 12 states and has non-branch retail and commercial offices in more than 30 states.
At RBS Citizens Financial Group, we foster an engaged workforce where colleagues of all levels, cultures, and backgrounds interact freely and experience personal and professional growth. We are committed to the prosperity of our Customers, Communities, and our Colleagues. And, we believe that when our colleagues and customers succeed, we all succeed. That's why creating a Good Workplace is not just Good Banking, it's Good Business.

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