Customer Account Manager
Alert Solutions is growing in RI, and we are seeking a proactive and energetic individual to add to our team! This candidate will be responsible for providing customers with an exceptional experience throughout all stages of the customer lifecycle - onboarding, implementation, maintenance and renewal. You will be the customer's advocate to ensure they have the resources required to successfully install, use and derive benefit from their purchase. If you're ready for a career where you can work with clients to ensure the highest customer satisfaction, keep reading!
What You Need for This Position
o Enthusiasm and can do work ethic.
o Demonstrated ability to maintain a high-level of customer satisfaction and retention.
o Strong customer experience focus and proactive attitude.
o Exceptional listening and interpersonal skills.
o Excellent verbal and written communication skills.
o Strong organizational and decision-making skills.
What You Will Be Doing
o Daily phone call communication and engagement with assigned customer base.
o Build trusted relationships with customers.
o Maintain a full understanding of Alert Solutions product and service offerings.
o Onboard and train new customers on purchased products and services.
o Ensure customers are successful and have a great experience with Alert Solutions.
o Focus on activities that drive customer retention.
What's In It For You
o Competitive Salaries and Uncapped Compensation Plans
o Centralized Location in Cranston's Garden City Center
o Seconds from I95, I295 and Route 37
o Paid Holidays and Paid Vacation Days
o 401k with Matching
o Medical and Dental Health Insurance
o Discounted Gym Membership
o Casual Work Environment
Estimated Salary: $20 to $28 per hour based on qualifications.
What You Need for This Position
o Enthusiasm and can do work ethic.
o Demonstrated ability to maintain a high-level of customer satisfaction and retention.
o Strong customer experience focus and proactive attitude.
o Exceptional listening and interpersonal skills.
o Excellent verbal and written communication skills.
o Strong organizational and decision-making skills.
What You Will Be Doing
o Daily phone call communication and engagement with assigned customer base.
o Build trusted relationships with customers.
o Maintain a full understanding of Alert Solutions product and service offerings.
o Onboard and train new customers on purchased products and services.
o Ensure customers are successful and have a great experience with Alert Solutions.
o Focus on activities that drive customer retention.
What's In It For You
o Competitive Salaries and Uncapped Compensation Plans
o Centralized Location in Cranston's Garden City Center
o Seconds from I95, I295 and Route 37
o Paid Holidays and Paid Vacation Days
o 401k with Matching
o Medical and Dental Health Insurance
o Discounted Gym Membership
o Casual Work Environment
Estimated Salary: $20 to $28 per hour based on qualifications.
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